Our Privacy Policy
(UK GDPR Compliant)
Kingsway Facility Management Company (“we”, “our”, “us”) is committed to protecting the privacy of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
We are a facility management company based in the United Kingdom, providing services such as building maintenance, janitorial services, security management, and other property support services.
Company Name: [Your Company Name]
Company Address: [Your Business Address]
Contact Email: [Your Email Address]
Phone Number: [Your Phone Number]
Data Protection Officer: [Name, if applicable] / Use same contact details
What Data We Collect
We may collect and process the following personal data:
- Name and contact details (e.g. phone number, email address)
- Business/company name
- Location data (e.g. service address)
- Billing and payment information
- IP address and browser information
- Cookie and usage data
- CCTV footage (for on-site facility management)
How We Use Your Data
We use your data to:
- Deliver our facility management services
- Respond to your inquiries and customer service requests
- Process payments and invoices
- Improve our services and website
- Comply with legal obligations
- Send occasional updates or marketing (only with your consent)
Lawful Basis for Processing
We process your personal data on one or more of the following legal bases:
- Contractual necessity: to deliver services you’ve requested
- Legitimate interests: to improve services and maintain business operations
- Consent: for marketing and analytics (you may withdraw anytime)
- Legal obligation: to comply with applicable UK laws
Cookies and Tracking
We use cookies to:
- Ensure the website functions correctly
- Collect analytics (e.g. Google Analytics)
- Support marketing tools and retargeting
You can manage your cookie preferences at any time via our [Cookie Settings] banner.
For more details, see our Cookie Policy.
Sharing Your Data
We do not sell your data. We may share your data with:
- Service providers (e.g. payment processors, IT hosting)
- Subcontractors or partners assisting in service delivery
- Government authorities or regulators where required
All third-party providers are bound by confidentiality and data protection obligations.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For instance:
- Client records: 6 years (for tax/legal purposes)
- CCTV footage: typically retained for 30 days
Your Rights
Under UK GDPR, you have rights including:
- Access to your data
- Correction of inaccurate data
- Erasure (right to be forgotten)
- Restriction of processing
- Data portability
- Objection to processing (including direct marketing)
- Withdraw consent at any time
To exercise your rights, contact us at [Your Contact Email].
Security Measures
We implement appropriate technical and organizational measures to safeguard your data, including:
- SSL encryption
- Secure servers and firewalls
- Role-based access controls
- Staff training on data protection
International Transfers
Your personal data is stored and processed within the UK or European Economic Area (EEA). If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
For any questions about this Privacy Policy or to make a data rights request, please contact:
[Your Company Name]
[Your Business Address]
Email: [Your Contact Email]
Phone: [Your Phone Number]